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Travel and Tourism

The digital tourism opportunity for Africa

digital tourism

The upcoming Africa Travel Summit will discuss digital tourism in great depth.

This 3-day event will take place in Langa, Cape Town from 11 to 13 September and has been organised by home-sharing platform Airbnb to further the dialogue around inclusive and sustainable tourism in Africa and the role that digital and technology plays in this.

The summit is part of the $1 million through 2020 commitment that Airbnb made to promote and support community-led tourism projects in Africa.
Contributing almost 3 percent to the South African GDP in 2016 and providing jobs to more than 686 000 people, tourism is big business. Africa as a whole attracts more than 62 million tourists annually, with an average growth rate of five percent per year. Digital platforms and services are only serving to bolster the sector, with their role set to become even more important in the future.

Such are the opportunities for digital and technology in Africa that Airbnb last year announced it will invest $1 million through 2020 to promote and support community-led tourism projects here. The continent has long been regarded as a mobile-first (if not only) environment. However, recent years have solidified its position on the global map when it comes to mobility thanks to more affordable devices, faster internet speeds, and increasingly accessible wireless hotspots.

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digital tourism

Whether you are in downtown Jozi or a bustling market in Kinshasa, mobile access has become essential. This is especially relevant on a continent where it is not always cost-effective or physically possible to roll out landline infrastructure. And while challenges such as reliable electricity and problematic water supplies are well-documented, the dynamic nature of residents has seen aspiring entrepreneurs embrace digital as an effective means of driving the potential that tourism offers.

Breaking traditions

Already, technology is doing its bit to make the sector more accessible for women.

Women already account for nearly 70 percent of the tourism workforce. Digital platforms like Airbnb have made it even easier for women to access the market and profit from an increase in tourism overall. For example, 65 percent of Airbnb hosts in South Africa are women. The company’s initiative dubbed the Africa Academy ‒ aimed at upskilling especially women in underserved communities ‒ can further help to empower those who previously would have found it hard to profit from the tourism economy.

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What used to be stumbling blocks for these individuals are now springboards to create new revenue streams. In December 2016, there were 277 million registered mobile money accounts in the Sub-Saharan Africa region, more than the total number of bank accounts there. Thanks to this digital innovation, entrepreneurs can forego traditional banks and credit unions and use their mobile device to empower themselves.

Building the micro-entrepreneur

This is challenging the status quo when it comes to perceptions around how business should be done. Combining the gig economy with tourism, micro-businesses and digital transformation have resulted in the development of a thriving environment where African entrepreneurs are using the likes of Airbnb and other platforms to generate income.

Even though tourism operators, airlines, hotels, and other role players in the sector are starting to wake up to the opportunities offered by improved data analysis, the agility of SMEs and startups cater more quickly to fickle customer expectations.

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Market expansion

If digital technology has shown organisations anything, then it is that people have come to expect more tailored services. In an industry that is focused on such a personal experience as tourism, the benefits digital provides smaller companies and entrepreneurs become a significant competitive advantage.

They use social media platforms and other freely available tools to market themselves, their products, and their countries. The days of going to a travel agent, browsing through a brochure, and getting them to make a booking are quickly becoming a thing of the past.

In a digital environment, it is about using mobile applications, social media, instant messaging platforms and other digital channels to deliver a more engaging online experience that takes out the middleman.

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Those living in rural areas can now market themselves and their communities through these digital platforms. And tourists are noticing, judging by the increase in visitors to the continent.

The digital world provides an easier way to meet the needs of every type of tourist, whether you are looking for a luxury hotel or to backpack on a budget.

Source: News24

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