Radio and TV personality Anele Mdoda has never been one to shy away from sharing her thoughts or experiences and when one social media user asked people to share their experiences with two of South Africa’s popular transportation services, Anele got candid.
The former Real Talk With Anele host revealed how an Uber driver once swore at her and threatened to hit her.
Uber guy swore and threatened to hit me because he had been eaves dropping on my phone call and in the call I said I am Anele and on the app I am Zintathu and yena he wants a selfie with Anele. Literally got violent. https://t.co/30F2DzMEZr
— Anele Mdoda (@Anele) October 3, 2018
She also revealed that in a separate incident, an Uber driver asked them to get out of the car after cancelling their trip and switching to Taxify.
Uber said that the two incidents involving Anele Mdoda went against their safety guidelines.
“We have strict community guidelines in place, which is a ‘how-to’ for both drivers and riders and this type of behaviour goes against this and completely unacceptable. If any incidents are reported, we work to support local authorities with their investigation,” said Uber spokesperson, Samantha Allenberg.
Samantha also explained what happens after riders report any incidents.
“We are deeply committed to the safety of both riders and drivers and our technology makes it possible to focus on safety for riders riders and drivers before, during, and after every trip in ways that simply were not possible before,”
“We have a dedicated team working 24/7 in South Africa and around the world to support our commitment to safety, and we are always looking for ways to improve. Uber’s Incident Response Team (IRT) is available 24 hours a day, 7 days a week to respond immediately to any reported incidents or accidents globally.
“Riders also have access to an IRT call-back line, where they can submit a ticket for a critical safety incident or accident through the app, including their contact number and a short description of the event, the rider will then receive a call-back within a couple minutes from Uber’s Global Incident Response Team.”